Frequently
Asked Questions
What
should I do if my sign is broken? Can I fix it myself?
If
your newly purchased neon sign arrives with broken glass, please do
not attempt to repair the sign yourself. Within 7 days of receiving
your sign, please review the warranty
and submit the "Return Goods" form. A NeonCentral customer service
representative will contact you either through email or by phone to schedule
a return pickup of your existing sign and delivery of a new sign.
What
should I do if my sign stops working?
The NeonCentral Warranty covers the power supply and processed
neon tubes only. The warranty does not cover accidental breakage to
the glass itself. If the glass in your sign should break after 7 days
of receipt, do not attempt to repair the sign yourself.
Please refer to our Product Support
page and submit the "Return Goods" form. A NeonCentral customer
service representative will determine if it falls under our warranty
and will contact you either through email or by phone.
Where
can I place my neon sign?
You
should not, under any circumstance, place your neon sign outside. Outdoor
placement is considered misuse of the product and would void the warranty.
Your sign is constructed for indoor use only and can be placed virtually
anywhere in your home. Your sign has been designed to hang on a wall,
hang from the ceiling or stand on a counter or shelf. You may also want
to consider hanging your sign on the interior of a window with the logo
facing outward for passersby to notice. When determining where to place
your sign, please keep these tips in mind:
- In some
instances, a neon sign can cause interference with radio equipment.
If you are experiencing interference, try plugging your sign into a
different outlet away from your television or radio. Be sure you do
not damage the ground pin ("U Pin") on the plug of your power
cord. Good grounding is essential for interference suppression.
- Try to avoid
displaying your sign within the path of your remote controls. This will
eliminate any possible interference with an infrared remote control
- As with
any electronic device, you should never operate your sign in or near
water
If
I hear a high pitched tone, what does that mean?
Your
neon sign operates at a 20kHz radio frequency. A high pitched tone could
be audible to some, and not to others. This is normal.
How
do I clean my neon sign?
Be
sure to always unplug your neon sign when handling. Next, use a feather
duster or a dry cloth to dust off your sign. Never use a cleaning solvent
or water to clean your sign. Be very careful not to break the glass. If
you do accidentally break the glass, please refer to our Product
Support page and submit the "Return Goods" form. A NeonCentral
customer service representative will contact you.
Can
I order custom neon signs?
NeonCentral
mass produces neon signs for customers who place orders for the production
of large quantities of signs. If your company is interested in obtaining
a quote for 50 or more signs, please refer to our Feedback
page to submit contact information. A NeonCentral representative will
promptly contact you to discuss the details. Please be sure to visit the
Everbrite corporate web site at www.everbrite.com
to obtain more information on all our capabilities.
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